Refund policy
Refund Policy
We want you to love your ROIVAS pieces. If something isn't right, here's how we'll take care of you.
Pre-Orders
You can cancel a pre-order for a full refund any time before it ships. Just email hello@roivas.shop with your order number. If we can't ship by the date shown on the product page, we'll email you with an update, and you can choose to wait or receive a full refund.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be:
- Unworn, unwashed, and in original condition
- Returned with original tags attached
To start a return, email hello@roivas.shop with your order number and the item(s) you're returning. We'll send you return instructions. Items sent back without contacting us first may not be accepted.
Exchanges
Need a different size? Email us within 30 days of delivery and we'll help you exchange it, as long as that size is available.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, email hello@roivas.shop within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Final Sale Items
Items marked Final Sale on the product page cannot be returned or exchanged.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Questions?
Email hello@roivas.shop or DM us on Instagram at @roivas.apparel.
ROIVAS · Austin, TX